Route and Rate Info

You have access to five routing options with EZCall:

1. Standard Routes – Our Standard routes have been tuned to prioritize the best possible rates with ASR and ACD that are within acceptable parameters.  These routes use our Standard rate table and are billed using 30/6 intervals, except for USA (billed at 6/6 intervals) and Mexico (billed at 60/60 intervals).
2. Premium Routes – Our Premium routes have been tuned to prioritize the best available ASR and ACD without regard to the rates.  These routes use our Premium rate table and are billed using 1/1 intervals, except for USA (billed at 6/6 intervals) and Mexico (billed at 60/60 intervals).
3. Special Routes – Our Special routes consist of lower rates that may be available for a short time only.  These routes use our Special rate table   and are billed using 1/1 intervals, except for USA (billed at 6/6 intervals) and Mexico (billed at 60/60 intervals).  In the event that a Special route is withdrawn (due to unavailability from the underlying carrier), calls using the special rate prefix will be rejected with the appropriate error code to allow forward routing.
4. 1/1 Routes – The 1/1 routes also use the Standard rate table.   The difference between 1/1 routing and our Standard routes is in the depth of underlying carriers available.  Whereas our the Standard service (offering 30/6 billing increments) has many carriers available for each route, the 1/1 option uses only a subset of those carriers.  In order to get the best of each routing option, we suggest that you configure your switch to try the 1/1 prefix initially and then failover to the Standard prefix in the event that switch  responds with an error.   As with all our routes, we will return an appropriate code to allow your switch to forward route to the next route choice.
5. T.38 Fax Routes -  Unlike the bulk of our routes, which use Tier 1 VoIP carriers, this routing option has been configured to connect directly to a Cisco voice gateway and PRI TDM circuit located in our facility.  We have found that this is the only way to provide reliable and consistent T.38 fax support.   The T.38 routes use our Premium rate table.  To use it, you must send calls with a unique prefix that will be routed to the Cisco gateway.

By default, every customer is assigned a unique prefix for Standard, Premium and Special routes.  At your request, we will provde an additional trunk group option with a new prefix for Standard rates using 1/1 billing increments or for T.38 Fax routes.