We strive to make service as worry free as possible, and we take great pride in offering Extreme Customer Care. We have attempted to answer the most commonly asked questions in our FAQ. We encourage you to browse through the FAQ articles below before contacting support.
If your question is not answered in the knowledgebase, please contact our 24×7 tech support staff by Live Chat from within the Customer Console, or by opening a trouble ticket from our ticketing system.
You may also open a trouble ticket via email to support@ezcallinc.com, and we will reply to you by email with a ticket number and acknowledgement.
In order that we might most efficiently serve you, please include as many details about your problem as possible including:
- Your Brand/Company Name and ID.
- Your Contact Information.
- If the problem involves termination, include your gateway’s IP address and the relevant CDR ID, or if that is not available, the number dialed and approximate time (be sure to indicate the timezone).
- If the problem involves a Console or Portal, please indicate the URL you are using to access.